What is ISO 20000-1?
ISO/IEC 20000 is the international standard for IT service management. Part 1 (ISO/IEC 20000-1:2018) provides requirements for IT service management and is relevant for those responsible for initiating, implementing or maintaining IT service management in their organisation.
Part 2 (ISO/IEC 20000-2:2012) describes best practices for service management processes within the scope of ISO/IEC 20000-1.
ISO/IEC 20000 enables IT organisations to ensure that their IT service management processes are aligned with both business needs and international best practices.
ISO/IEC 20000 helps organisations define how to deliver managed services, measure service levels and assess their effectiveness.
Who is it for: For IT organisations and providers of managed IT services.
Key Principles
Certification Benefits
Competitive advantage through demonstrated service reliability
Access to key markets — many public sector organisations require ISO 20000 compliance
Assurance to clients that service requirements will be met
Measurable levels of effectiveness and a culture of continual improvement
Ability to monitor, measure and review processes and services
Improved IT service delivery and independent assessment framework
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